Purpose-built for luxury retail

Bring customer demand, service, and opportunity into focus.

IntentTracker gives luxury watch and jewelry retailers one practical workflow for managing customer intentions, preparing thoughtful follow-up, and reviewing inventory opportunities.

01

Customer Intention Management

Capture the products, preferences, requests, timing, ownership, and follow-up details behind each customer’s interest.

02

AI Concierge

Help associates understand customer context, draft relevant communications, and work more efficiently while keeping people in control.

03

Allocation Matcher

Review available or incoming products against recorded customer intentions to identify opportunities worth acting on.

AI Concierge

Intelligence that works in the flow of service.

From customer insights to personalized messages and recommended next steps, intelligent assistance is built directly into your workflow.

AI Concierge is informed by the customer, purchase intention, product, or interaction being viewed—so associates can use relevant context without leaving their work.

  • Context-Aware Intelligence: assistance informed by the record in view.
  • Personalized Communication: prepare customer-specific email and SMS drafts.
  • Intelligent Recommendations: identify appropriate next steps for engagement and follow-up.
  • Configurable Quick Actions: tailor assistance to your workflows and communication standards.
  • Human Oversight: associates review and approve AI-generated content.
Read AI Concierge FAQs
IntentTracker AI Concierge recommending a personalized follow-up for a customer's Rolex purchase intention
Allocation Matcher

Turn customer demand into opportunities.

When a relevant piece becomes available or is expected, Allocation Matcher helps associates compare it with recorded customer intentions and the context behind each request.

  • Match relevant products with customer intentions.
  • Make potential allocation opportunities easier to review.
  • Keep the associate’s judgment at the center of the decision.
Allocation Matcher comparing incoming watches with customer requests
See it in action

See the workflows that matter to your store.

We’ll focus a demo on your customer intentions, follow-up process, and inventory opportunities.

Request a Demo